EFFECTIVE January 1, 2022
This privacy policy (the “Privacy Policy”) explains the collection, use, and disclosure practices of
the
websites, mobile applications, and other online and offline products and services, including our
senior’s market referral services (collectively, the “Services”) owned and operated by The Senior
Team,
In., and Your Senior Team, (“TST or “YST,” “we,” “us,” or “our”). To be clear,, this Privacy Policy
describes how information is collected and used when you access and use our websites,
including but not limited to www.yourseniorteam.com for senior living; senior real estate; elder
law,
insurance, VA Benefits, investment, finance, and lenders, and estate sales, relocators, packers, and
movers (individually and collectively, the “Site” or “Sites or Marketplace”). Please be advised that
the
practices described in this Privacy Policy also apply to information you submit to us offline and
personal information (as defined below) that we may collect from third parties.
CONSENT
Privacy Policy.
By using our Sites or submitting information to us, you acknowledge and
understand the terms of our Privacy Policy. of our Privacy Policy.
By providing us with your telephone number on our Sites or in a form, the telephone number, you
agree to be
contacted by TST, YST, and the senior services and products providers that have contracted with us
to be part
of the referral information service program about the Services that we provide you (together, the
“Participating
Businesses”) to explore
options relating to our Services and the products and services they provide. When requesting contact
information
from any of them, it constitutes your willingness to convey your information to them to be contacted
by email, telephone call, or text message at the telephone number you provided using automatic
systems, even if
you previously registered on a Do Not Call registry. Consent is not a condition of any purchase.
COLLECTION & USE OF YOUR PERSONAL INFORMATION
As used in this Privacy Policy, “Personal Information” means any information that identifies,
relates
to, describes, is reasonably capable of being associated with, well can be linked, directly or
indirectly, with an individual or household, or as otherwise defined under applicable law.
We collect Personal Information from four primary sources: directly from users or customers,
automatically from the use of our Services, from affiliated and unaffiliated third parties, and by
using
information we collect to derive new Personal Information. The types of Personal Information we
collect about you depend on your inputs and interactions with the websites and us and are described
in
more details below.
Information We Collect Directly from You. We collect information directly from you in a variety of
ways. Any information you provide to us is voluntary, but please note that some information may be
necessary to provide you with our Services. You may also provide Personal Information about
another person for whom you may seek senior products and services (“Vendor”).
The categories of Personal Information we collect directly from you include:
- Identifiers, such as your first name, last name, phone number, email address, and mailing
address;
- Categories of personal information described in subdivision (e) of Section 1798.80 of the
California Civil Code, such as name, physical characteristics or description, address,
telephone number and other information as related to the products and services of interest;
- Characteristics of protected classifications under state or federal law, such as age,
sex/gender, marital or surrogate status, medical condition, disability information, and other
information used to determine better products and services for you or anyone you’re representing;
-
Information you provide on our Sites to request Products and Services for yourself or another
person,
for example, your username, password, location, zip/postal code, mailing address, fax number, and
email address;
- Financial information, including the Resident’s budget for senior product and service options and
whether the Resident receives Medicare or Medicaid;
- Commercial information, including records and status updates about your move-in status with
referred
Participating Communities and or types of services you’re interested in receiving;
Feedback you provide to us about our Services, including in response to surveys or through
our customer service centers and For Users, their gender; household income, budget; senior care and business needs, including health
information, medical conditions; veteran status, investment requests, real estate, relocation,
estate sale,
as well as other information you may provide voluntarily, such as marital status, religion, or
ethnicity.
Information Automatically Collected from Your Use of the Sites. We may automatically collect
information about you from your use of our Services, including by using website analytics tools or
other technologies, like cookies and web beacons (described in more detail below).
The categories and types of information we collect automatically from your use of the Services
include:
- Identifiers, such as your IP address and unique device identifiers;
- Internet or other electronic network activity information, such as the type of browser you use,
app version, access dates and times, pages viewed, and the page you visited before navigating to our
Sites;
- Geolocation data, such as the country from which you access our Sites;
- Other information that relates to or is capable of being associated with you, such as
information about the computer or mobile device you use to access our Services, including
the hardware model, operating system and version, and mobile network information.
Cookies. Cookies are small text files stored on your computer when visiting certain online
pages record your preferences. We use cookies to track your use of our Sites and other Services.
We may also use cookies to monitor traffic, improve the Sites, make the Sites more accessible and
relevant
for your use and improve the performance of our advertising on other websites. You can opt-out of
accepting cookies by adjusting your browser settings not to accept cookies or to notify you when you
are sent a cookie. However, specific Sites or other services features may not work if you
delete or disable cookies.
Web Beacons. Some pages of our Sites and our e-mails may contain small electronic files known
as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us,
for
example, to count users who have visited those pages or opened an email, and for other related
website statistics (for example, recording the popularity of certain website content and verifying
system and server integrity).
Email and dashboard notifications using radio buttons and click-buttons offer information to
determine your status and place in the service processes.
INFORMATION WE COLLECT FROM OTHER SOURCES
We may collect information about you from other sources. For example, we may collect information
about you from:
-
Surrogates (if you are not the user/client) or a person who contacts us seeking Services for a
User or senior;
- From Participating Vendors/businesses;
- Third-party social media services, such as LinkedIn, Facebook, Twitter, and Instagram, that
you use to interact with our Services (e.g., to provide feedback on our Services) or that allow you
to
Share information (e.g., via plugins, widgets, or other tools); and Unaffiliated parties, such as our service providers, analytics companies, advertising
networks, affiliates, and other third parties that provide products and services with information to
understand users better and provide you with information that may interest you.
INFORMATION WE INFER
We may derive information or draw inferences about you based on the other information we collect
about you. For example, we may infer your location from our collection of your IP address or types
of products
and services you might need based on the preceding products and services you select.
USE OF YOUR INFORMATION
For each category of Personal Information we collect about you (whether directly or automatically),
we use such type of Personal Information for the business and commercial purposes set forth
below:
-
To provide you the Services and otherwise complete the transactions and referrals you
request, perform our contractual obligations, and as otherwise anticipated within the context
of our ongoing business relationship;
-
Create and manage your online accounts;
-
Communicate with you, including by telephone, text, email, dashboard notifications, and chat,
regarding your use of the Services;
-
Respond to your requests and any other communications from you, including to provide customer
service;
- Send advertising or marketing communications about products, services, offers, promotions,
rewards and events offered by us and or vendors, and provide news and information that we believe
may be of interest to you;
-
Offer and administer surveys, cash vouchers, gifts, contests, prize draws, sweepstakes, and other
promotions;
- Conduct internal research and development;
- Analyze your engagement with YST and Participating Businesses and your use of our
Services to better understand your interests and behaviors and customize your experience;
- Detect security incidents and protect against malicious, deceptive, or illegal activity, including
fraudulent transactions, error, negligence, and breach of contract, and to protect against harm to
the rights,
property, or safety of YST and our users, customers, employees, or the public;
- Debug, identify, and repair errors that impair the functionality of our Services;
- Enable solely internal uses that are reasonably aligned with your expectations based on your
relationship with our business;
- Comply with our legal obligations, including our tax obligations and those related to the
prevention of fraud and money laundering, and those required for you to benefit from rights
recognized by law or any regulatory requirements or provisions; and With our legal, financial, insurance, and other advisors in connection with the kinds of
transactions described above or in connection with the management of all or part of TST’s
business or operations.
DISCLOSURE OF PERSONAL INFORMATION
We will share your Personal Information as follows:
To Participating businesses and communities. We may share Personal Information with Participating.
Businesses and communities to provide you with the Services you’ve requested. The Participating
Businesses and communities may contact you directly, including by email, telephone, regular mail, or in-person
visits, any time you request to get their contact information.
To People Acting on Your Behalf. We may share Personal Information with the person who
referred you as a customer or client or to another person acting on your behalf.
To Our Participating Businesses and Service Providers. We may share Personal Information with one or
more service providers we have contracted to provide services to us or offer the Services you have
requested from YST and its websites.
To Affiliated Companies. We may share your Personal Information with our parent company,
subsidiaries, joint ventures, or other companies under common control with us.
For Our Internal Analyses and Operations. We may share Personal Information with third-party
vendors for our own internal statistical, design, or operational purposes, such as estimating our
audience size, measuring aggregate traffic patterns, and understanding demographic trends among
our users. The use and disclosure of your Personal Information by these other parties is restricted
to performance of such tasks and is subject to confidentiality.
For Legal and Other Compliance. We may share Personal Information when we believe it is
appropriate for legal purposes, including to
- (a) comply with the law;
- (b) enforce or apply this Privacy Policy or our other policies or agreements;
- (c) protect our or our users’ rights, property, or safety;
- (d) protect our users from fraudulent, abusive, or unlawful use of our Site; or
- (e) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person
requires disclosure of communications or justifies disclosure of records without delay.
As Part of Business Transfers.
We may share Personal Information as part of any merger,
acquisition, debt financing, sale of company assets, or other business transactions.
As Aggregated, Anonymized Information. We may share aggregated, anonymous, or de-
identified information to our participating businesses, advertisers, business partners, and other
third parties
that cannot reasonably be used by those third parties to identify you.
At your request. We may otherwise share Personal Information with your consent or at your
direction.
LINKS TO THIRD PARTIES
We may provide links to third-party websites from our Sites as a service to our users. Still, we
have no ability to control, nor are we responsible for, the privacy and data collection, use, and disclosure
practices of third-party websites. When you click on links that take you to external websites, you
will be subject to their privacy policies and procedures, not ours. We encourage you to review and
understand the privacy policies of such websites before providing them with any information.
SECURITY
We use reasonable security measures to store and protect your Personal Information while it is
under our control. Please note, however, that no transmission of data over the Internet is 100%
secure.
THIRD-PARTY ANALYTICS
To learn more about interest-based ads or to opt out of having your web browsing information used
for behavioral advertising purposes, please visit https://www.aboutads.info/choices. Your device may
also include a feature (“Limit Ad Tracking” on iOS or “Opt-Out of Interest-Based Ads” or “Opt-Out of
Ads Personalization” on Android) that allows you to opt out of having certain information collected
through apps used for behavioral advertising purposes.
RECORDED TELEPHONE COMMUNICATIONS
Telephone communications between You and TST may be recorded or monitored for quality
control. You expressly consent to record these
telephone communications by providing information to us CHILDREN
Our Products and Services are designed for adults, not children under the age of 16. As such, we do
not intend to collect Personal Information from children under the age of 16, and our Services are
not designed for such information.
ADDITIONAL INFORMATION FOR CALIFORNIA CONSUMERS
The California Consumer Privacy Act or “CCPA” (California Civil Code Section 1798.100 et seq.)
requires us to disclose to California consumers the categories of Personal Information (as defined
in the CCPA) we have collected in the preceding 12 months our business and commercial purposes
for collecting, using, or selling such Personal Information, the categories of sources from which we
collect Personal Information, whether we have disclosed or sold any Personal Information for
business or commercial purposes in the preceding 12 months, the categories of Personal
Information we have disclosed or sold for a business or commercial purpose in the initial 12
months, and the types of third parties with whom we share Personal Information. We have
provided these disclosures in the prior sections of this policy. Additionally, in the preceding 12
months, we have disclosed the following categories of Personal Information for business purposes to
the following types of recipients:
- Category of Personal Information: Identifiers, such as your first name, last name, phone number,
email address, and mailing address
- Categories of Recipients: Cloud storage service providers, marketing service providers, data
analytics providers, internet service providers, email service providers, customer communication
service providers
-
Category of Personal Information: Categories of personal information described in subdivision
(e) of Section 1798.80 of the California Civil Code, such as name, physical characteristics or
description, address, telephone number, medical or health, insurance, military, financial, real
estate, and legal information.
- Categories of Recipients: Cloud storage service providers, marketing service providers, data
analytics providers, internet service providers, email service providers, customer communication
service providers
-
-
Category of Personal Information: Internet or other electronic network activity information, such
as the type of browser you use, app version, access dates and times, pages viewed, and the page you visited before
navigating to our Sites
-
Category of Personal Information: Geolocation data, such as the country from which you access
our Sites Categories of Recipients: Cloud storage service providers, marketing service providers, data
analytics providers, internet service providers, email service providers, customer communication
service providers
- Category of Personal Information: Gender; household income; budget; senior care needs,
including health information and medical conditions; and veteran and legal status, as well as other
information you may choose to provide voluntarily, such as marital status, religion, or ethnicity
Categories of Recipients: Cloud storage service providers, marketing service providers, data
analytics providers, internet service providers, email service providers, customer communication
service providers
The CCPA also requires us to communicate information about the rights California consumers must
request access to their Personal Information, to request deletion of their Personal Information, to
request additional details about our information practices, to request to opt out of the “sale” of
them If applicable, personal information and not be discriminated against for exercising such rights.
Your options regarding the Personal Information we collect about you are described below. You
may designate an authorized agent to exercise these options on your behalf by providing your
authorized agent with written permission to act on your behalf and by verifying your own identity
with YST and TST. Alternatively, you may provide a power of attorney under Probate Code sections 4000 to 4465.
We will verify your request by asking you to provide information about your interactions with us by
confirming your email address and state of residence. Sometimes, we may need to collect additional information
to verify your identity, such as a government-issued ID.
Access: As a California resident, you may request access to the Personal Information we collect,
use, disclose, or sell and the specific pieces of Personal Information we have collected about you,
subject to specified exceptions. You may also request additional details about our information
practices, including the categories of the Personal Information we collect, the sources of
collection, the categories of Personal Information we share for a business or commercial purpose,
and the categories of third parties we share your information with. You may request access by calling
TST at 855-680-2276 or by visiting the page: https://yourseniorteam.com/personal-information-
request.html. You must provide your First and Last Name, email address, and phone number used
with YST services for us to match you within our systems, as well as certify that you are a
California resident.
Deletion: As a California resident, you may request that we delete the Personal Information we have
collected from or about you. Please note that we may retain certain information as required or
permitted by applicable law. You may request that we delete Personal Information about you by
calling TST at 855-680-2276 or visiting the Personal Request Page : https://yourseniorteam.com/personal-information-request.html. You must provide your First and
Last Name, email address, and phone number used with YST services to match you
within our systems and certify that you are a California resident. If you request to delete your
Certain of our products and services may no longer be available to you.
Personal Information We Disclose or Sell (as defined by the CCPA): California law requires that
we provide transparency about Personal Information we “sell,” which, for purposes of the CCPA,
broadly means instances in which YST has shared Personal Information with certain Participating
Communities in exchange for valuable consideration. If, in the preceding 12 months, YST may
have disclosed Personal Information to Participating Businesses to facilitate providing services to
you, this disclosure may be considered a sale under California law. In the preceding 12 months, we
have “sold” the following categories of personal information to the following categories of third
parties:
- Category of Personal Information: Identifiers, such as your first name, last name, phone number,
email address, and mailing address
- Categories of Third Parties: Participating Communities
- Category of Personal Information: Information about the Services you are seeking for yourself or
a User/Resident/Client
- Categories of Third Parties: Participating Businesses for information about opting out of these
“sales,”
please see the “Do Not Sell My Info” section below.
We do not knowingly disclose or sell personal information of minors under 16 years old without
affirmative authorization.
Do Not Sell My Info: As described above, we may provide Personal Information to connect you with
Participating
Businesses to determine products and services you may be interested
in for yourself or a client. We give you the option to opt out of such sharing at any time by
following the
“Do Not Sell My Personal Information” link. The link is also available on our Sites and mobile apps.
ADDITIONAL INFORMATION FOR CANADIAN CONSUMERS
You have the right to submit a complaint or to object to the collection and use of your information
by TST/YST at any time. Upon written request, you may access or request the deletion of your Personal
Information is in our possession, and we request a correction or update of any such information.
Acknowledgment and Authorization: In making a request, you confirm that you are:
- a. a designated professional; and
- b. senior seeking business services for yourself; or
- c. an individual authorized to act on behalf of seniors seeking business services and
possess legal documents, such as a Power of Attorney or Guardianship, or hold other proof
of being the substitute decision-maker for seniors seeking living and care services.
You can exercise these rights by contacting TST/YST at:
Email: privacy@yourseniorteam.com
Toll Free855-680-2276
Mailing Address:
The Senior Team, Inc.
23235 8th Street
Santa Clarita, CA 91321
SHARING OPT-OUT
As described above, we may provide Personal Information to connect you with
Participating in Businesses to discuss services that you may be interested in for yourself or a
Client, and or family member and or friend. We give you the option to opt out of such sharing at any
time by following the “Do Not Sell My Personal Information” link. The link is also available on our Sites and mobile apps.
OPT-OUT OF YST COMMUNICATIONS At any time, you may visit https://yourseniorteam.com/preference-center to adjust your
communication preferences.
Promotional Communications: When you receive a newsletter or other promotional
communications from us, you may indicate a preference to stop receiving further newsletters and
other promotional communications by visiting https://yourseniorteam.com/preference-center
Mobile Push Notifications/Alerts: With your consent, we may send promotional and non-
promotional push notifications or alerts to your mobile device. You can deactivate such messages
at any time by changing the notification settings on your mobile device.
If you wish to opt out of communications with Participating Communities, you must contact them
directly, as we do not control communications from Participating Businesses.
CHANGES IN THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. If we make changes, we will notify you by
revising the date at the top of the policy, and, in some cases, we may provide you with additional
notice (such as adding a statement to our homepage or sending you a notification). We encourage
you to review the Privacy Policy whenever you access the Services or otherwise interact with us to
stay informed about our information practices and the choices available to you.
GOVERNING LAW TST owns and maintains the Sites in the United States. We attempt to comply with
local data protection, privacy, and consumer rights laws to the extent they may apply to our
services.
If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws
where you are located, you should not submit your Personal Information to the Sites.
QUESTIONS AND CONCERNS
If you have any questions about this Privacy Policy or our privacy practices,
please contact us at info@yourseniorteam.com
